Disclaimer

This page explains the limited warranty on ShopMacaja products and important disclaimers.
 

Limited Warranty 

ShopMacaja does not offer warranties on skincare products. This aligns with our fulfillment partner Zendrop's policy, which also does not provide warranties on skincare products. However, the store provides limited refund, replacement, and return coverage in accordance with our store policies.
 

Making a Claim 

To make a claim for a refund, replacement, or return, contact support@shopmacaja.com within 30 days of delivery for arrival defects or manufacturing faults, with your order number and clear photos or video of the issue. Where possible, please also include images of the packaging and shipping label, as this helps us verify and resolve your claim quickly.
 

How Claims Are Resolved

Approved claims are resolved by replacement, refund, or partial refund at our discretion. For many items, a physical return is not required — we will let you know the best resolution for your situation. Where a physical return is required, return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable.
 

Product Disclaimer 

Products are provided “as is” beyond the Refund, Replacement, and Return Policy. Results, efficacy, and product performance figures are estimates and may vary by individual skin type, usage, and environment. Please always follow the included application and safety instructions.

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Last Updated: 14 October 2026